FAQ’s

What is your return policy?

INDIA

We do not offer returns unless the piece is damaged or if you received the wrong order. shopmicare.com will refund the paid amount in full only if the order delivered is damaged or an incorrect order is delivered. In the event of the error having occurred on the part of shopmicare.com, the product can be replaced or the amount can be refunded at the sole discretion of shopmicare.com.

INTERNATIONAL

Unfortunately, we do not offer any returns! If your product is damaged/incorrect, you can email our customer service team at info@shopmicare.com and someone will help you out with the same.

 

Is your full collection available online?

Yes. All our pieces are available on our website.

 

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

 

Do you ship outside India?

Yes, we do!

 

How long will it take for me to receive my product?

INDIA

The orders will be shipped to you within a week. These are merely indicative, our endeavor will be to get the order delivered to you as fast as possible. If we foresee any delays, our customer service team will update you about the same well in time.

INTERNATIONAL

Once we receive the order, we will try dispatching your order as soon as we can. This can take upto 10-14 days. These are merely indicative, our endeavor will be to get the order delivered to you as fast as possible. If we foresee any delays, our customer service team will update you about the same well in time.

 

Is It Possible For Me To Track My Order?

Once the order has been handed over to the courier agency i.e FedEx, shopmicare.com will email you a tracking code, along with the website link on which will allow you to monitor the status of your shipment. The tracking code may take 24 business hours to activate on the tracking website.

 

Are The Colors Or Products Shown On The Website Accurate?

All our products on shopmicare.com are hand made in Mumbai. Due to the intricate and unique nature of the products available on our website, we take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the stones and placement of the materials of the product image you see on your monitor and the actual product.

 

Do You Have Cash On Delivery Option?

Yes, we support a Cash on Delivery option only in INDIA. This service is not available for International orders.

 

How Do I Return A Product?

INDIA

In case a product ordered is damaged or has a manufacturing defect or a wrong product has been delivered, we would request you to please take a photograph of the damaged product/s and contact our customer service team at info@shopmicare.com within 24 hours of receiving the order. Please retain all packaging materials, original invoice and the product/s until a set of instructions from shopmmicare.com regarding the same is received. In case of any other complaints regarding the delivered package, email us at info@shopmicare.com within 24 hours of receiving the product and we shall act on it within 48 hours.

INTERNATIONAL

Unfortunately we do not offer returns. If you have received an incorrect/damaged product, you can email our customer service team at info@shopmicare.com and someone will help you with the same.

 

 Where Are You Based?

We are based out of Mumbai, India, and all products are shipped from India.

 

Can My Billing Address And Shipping Address Be Different?

Yes, the billing and shipping address can be different. However, shopmicare.com does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code / Zip code.

 
Do I Need To Be A Member To Shop On Your Site?

Yes, you need to register as a member to shop on shopmicare.com and complete your transaction. It helps us to know you better!

 

 I’ve forgotten my password. What should I do?

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

 

Do you ship to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.